Payment taken but no order placed
If our payment gateway have taken payment from your bank account but you haven’t received a confirmation email or order number from us, there may have been an issue and no order placed.
This applies to Online banking, Credit / Debit card and E-wallet payments. Please follow the relevant steps below:
If you didn't get the confirmation email, it's likely something went wrong and the order was not placed. If you've been charged, we'll automatically refund your money back to your bank account and you should try placing the order again. Refunds may take 3-5 business days. In order to investigate further for refund, you will need to provide some supporting documents and details to our Customer Service team and we'll see and investigate further on what we're able to do to assist you.
- Registered email in www.kinabaluprintshop.com
- Contact number
- Bank name
- Date and time
- Total amount
- Proof of receipt payment have been successfully deducted
