General

At Page Eight we only accept walk-ins and online orders however if you have any enquiries or issues with placing an order give us a call and we will make sure that a member of our team will walk you through the whole process.

Our operating hours area as follows :

Monday - Friday : 9.00am - 6.00pm

Saturday : 10.00am - 5.00pm

Sunday & Public holiday : Closed

Outside our working hours you may always fill in our /contact/ form and we will come back to you the next business day.

No, in order to keep our prices competitive and as low as possible, only one original artwork can be used for each quantity ordered. So, if 500 business cards or flyers are ordered, all 500 have to be identical.

Most products at Page Eight can be ordered with turnarounds from 4 days to same day completion, depending on the size and quantity ordered.

Turnaround times begin once we receive print-ready files are approved. If the files are not print-ready the order may lapse past the cutoff time for that business day. An order is not considered toward any turnaround time until print-ready files are present as part of the order.

Adding extra finishing such as creasing, numbering, folding or other additional finish will add to the base turnaround. The change will be reflected in the available options.

Please note that Saturday and Sunday and Holidays are not considered business days and therefore are not counted as part of any production time (Process duration).

If you need same day or next day guaranteed service, please just email us at support@kinabaluprintshop.com or call our offices.

Sorry, but we do not offer discounts for exact reprints. We typically have old files archived, so one of our reps will retrieve your backed up files and schedule your job for production. In the unlikely event that we cannot retrieve your archived files, you will be contacted within 1 business day informing you of such.

The price for our products is for one lot at the quantity ordered.

For example, if you have a A5 sized flyers that has a same artwork in front, but two different artwork for the back, you cannot order 2,500 of one lot and 2,500 of the second lot for the 5,000 price. This would be treated as two orders for 2,500 flyers.

We do not accept paper/card stock supplied by customers.

Please note, we offer a wide range of paper/card stock material that we have thoroughly tested, and have knowledge and experience based on the printing methods we offer.

Digital output refers to a method of printing. It can refer to a wide variety of printing methods – here at Page Eight it refers to our Laser print machines.

Digital output is characterised by not requiring a printing plate as per more traditional print methods. This greatly reduces setup costs and time. These machines print ink or toner directly onto a card or material.

Digital output is most suitable for short-run print jobs (quantities 50-1000) and/or jobs requiring a fast turnaround. Larger quantities are more cost effective when printed using Offset output.

The quality and efficiency of Digital output printing is reaching a point that it will soon offer faster and cheaper output than offset.

Depending on your specific order, there may not be a price difference between choosing to print on one or both sides, or printing black ink only instead of full colour. We offer such low prices for Offset output printing because all of our runs are batched on a full colour run. This means regardless of how many colours you need, or if you will be printing one or both sides, offset prices will always be the same.

Specialty process like Silk Screen or Letterpress will increase in cost with each added colour.

Regular CMYK printing on most Digital output products will not reflect a price difference based on the number of colours in your design.

Online Printing System is a prepress process that bridges the gap between online digital content and commercial print production. The process allows a print house, a client or a graphic designer to create, edit, and approve computer-based online templates during the prepress phase. This process increasingly calls for a Portable Document Format (PDF) workflow environment with output provided by digital printing.

This solution will make your company run more efficiently and profitably by streamlining your business processes, maximizing your resources and eliminating redundant operations.

Design

No. If you are using our Design Services, the design created will be custom to your needs and will not be available for use by anyone else.

Our designers work on the Online Design tool separate to Design Services.

Design services are not included in the price of printing.

We are transparent with all costs for Design Service jobs and they are itemised prior to the start of a project. There are no hidden fees. 

You will get notified of any changes and adjustments and work only progresses once you have agreed to the changes.

A Graphic Designer is a professional who assembles digital artwork – piecing together and creating images and typography to create a design.

Our Graphic Designers offer a high level of creativity, technical skill, knowledge and thought into their work. All of our designers are qualified and experienced.

Our designers work predominantly in printed media, such as business cards, brochures, flyers, letterhead etc. A designer will also prepare the mechanical requirements of your finished piece and prepare it to the specifications of a printer to ensure trouble-free output of a final finished product.

Please place a design request for this service. For simple name changes, the Design Services quote will be much lower than design as our designers already have the layout prepared and just have to make changes to the text and prepare a press-ready file.

You will also need to place a print order for the additional cards. We recommend checking the previous order details so you can order exactly the same product for consistency – or contact our Customer Service team and they will help you with these details.

If you are placing your initial design request, we recommend mentioning how many employees you need design for – this will both allow our designers to understand further the needs for the business cards (for example, some people have cell numbers on their cards and others don't); as well as including this in your quote to reduce the overall cost of design services.

Once paid the initial design draft will generally be sent within 3 business days.

When you receive your quote, it will also include a better estimation of the turnaround for when you will receive the first draft of your design. The turnaround time will vary depending on complexity and how busy our design department is. Please keep in mind that several rounds of revisions may be needed to complete your design project, so this will add to the time line.

We require full payment of the Design Services Quote before our designers commence work on your project.

We understand you may be concerned about not knowing what the design will look like before payment. However, we have a team of qualified and experienced graphic designers at Page Eight. If you are clear in your brief and in what you are wanting for your design (such as the look, style etc.) we are sure you will like our designers work.

We generally offer three rounds of revisions included in the price of our quote (the specific details for your request will be details in your quote) – so you can perfect your design.

Should you wish to cancel Design Services after payment, you will be charged for the time that our designers have spent working on your order – and any remaining balance will be refunded to you.

File preparation (Artwork)

Yes – all the accepted files must be print-ready.

If you are looking of more information about how to prepare your files and for templates check out our template page.

Yes, at Page Eight all the artworks are checked and verified to make sure they are fit for printing.

No.  Please make sure that you send front and back artwork in separate files. Each side is printed separately in our process so not separating files can cause delays.

NO. Most web graphics are 72 dpi which is not a problem. But when it comes to printing, the images or files that you submit must be 300 dpi, at final size, to ensure maximum sharpness and quality. Failure to do so may result in pixelation and blurriness.

About 2mm on all sides will be trimmed off. Everything that extends past the original actual size is considered a bleed. Make sure you do not have any important content in this area. Adjust your canvas size to compensate for this; allow another 2mm. (See Size)

Although our cutting staff is extremely precise, we can not guarantee any print jobs custs without the added bleed. There is no exceptions. Also, please keep your text at least 5mm away from the edge of the piece. This way your text is in a "safe" area. If you have any questions regarding this policy you may call us, or use our design templates located on our website.

Offset & Digital : 300dpi

We only print high resolution files so we require all submitted files to be 300dpi (Dots Per Inch). If you design a job at 72dpi or lower we cannot use the file. Our prepress production team will resize it to 300dpi therefore "stretching" the image out and appears blurry.

Wide Format : 150dpi

For wide format prints we require a resolution of 150dpi at 100% size. That means if you are printing a banner that is 2 feet x 6 feet, your file should be 24 inch x 72 inch at 150dpi.

CMYK stands for: Cyan, Magenta, Yellow & Black. They are the four process colors that represent the standard color mode for offset printing. Be sure when creating your print files to check that your color mode is set to CMYK. RGB is usually a default in raster based programs like Adobe photoshop and Illustrator. When working in RGB your colors will appear more vibrant. When converting a document from RGB to CMYK you may notice some shifting in color. Color shifts are usually not visible in color photographs; however, rich and solid colors (like a background) can be affected by a color conversion. Most of the time, color shifts are minor and may not be noticeable.

PDF & TIFF

We've learned that by streamlining the prepress process we are able to pass significant savings onto our customers. Our prepress guidelines also let us bypass common pitfalls associated with preparing digital artwork for print such as embedding fonts, and unlinked images. With quality in mind, we request that all files sent for print be in industry standard formats. We request formats that aren't dependent on the application, fonts or other separate design elements used to create the piece. We accept the following file formats:

We can accept Adobe Photoshop, Adobe Illustrator, Corel Draw, or any similar files by converted them to industry standard graphic formats such as PDF or TIFF.

Trim size

When we print your files we print at a slightly larger size so that when we cut the prints off of a sheet there will not be any white borders. By doing so your background/images will bleed out to the edge.

Safe area

When your prints are trimmed down there is a margin of error we call the safe area. By keeping all important information from getting cut off we require a 10mm of safe area. That's 5mm on the top, bottom, left & right. If you have any questions on measurements, be sure to download the template for the specific product you are designing to ensure that you have the proper trim & safety.

All the artworks are checked by our team before printing. If we encounter any problems with the files we will contact you and advice changes in the format.

During the artwork analysis, we check:

  • Whether the files are submitted in one of the accepted formats (PDF or TIFF)
  • if the number of pages is correct
  • if the provided file is in greyscale (only if you ordered a one coloured print)
  • if the file is the correct size (if not, we will scale your artwork to the desired size, however this might result in the decrease of resolution. Also no additional bleeding will be added in the process)
  • if perforations lines have been indicated
  • if the appropriate fonts are embedded within the file
  • if the photo are embedded within the file

We accept files in most available file formats.

Many of you only have Corel Draw, PageMaker, Microsoft Publisher, Microsoft Word, PowerPoint, PaintShop, etc. If these are the only tools at your disposal, you can attempt to use them if they allow you to create either an PDF or TIFF out of the native file. You will increase the likelihood of sending us printable files by doing so.

Have no fear though. Page Eight is Risk Free! If you're not sure if what you did is printable, send us your files and we'll examine them FREE OF CHARGE. At no cost or obligation to you, we'll have one of our professionals at Page Eight to review your files. We'll let you know if there is anything that will prevent us from printing your job. If we find everything to be in order, we will inform you. Even if there is something wrong, we will email you what the problem is to help you fix and revise your files.

Submitting files that do not follow our proposed guidelines will cause delay in your process duration time.

If you're not sure if what you did is printable, send us your files and we'll examine them FREE OF CHARGE.

At no cost or obligation to you, we'll have one of our professionals at Page Eight review them.

We'll let you know if there is anything that will prevent us from printing your job. If we find everything to be in order, we will inform you. Even if there is something wrong, we will email you what the problem is to help you fix and revise your files.

Ordering

Generally the products on our site are our most popular products. We do however print custom orders. From special folding, to die-cuts, finishing, special request and more, we've got a strategy for you.

Simply contact us via email at sales@kinabaluprintshop.com with your desired custom job and someone from our team will get back to you shortly. Please allow up to 48hrs for custom quotes.

At Page Eight we guarantee top quality print with short turnarounds. The moment you submit your artwork, the files are sent in to preflight and placed on to pre-printing preparations, where the printing process begins.  This is why the placed orders cannot be cancelled and the sales are final.

If you have not uploaded the files you can cancel the order – be sure to call us and talk to one of our professional print staff as we do not accept e-mails for changing or cancelling orders.

Pricing

No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matt finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, we will quickly mail you the final, exact cost.

Printing

There are advantages to both types of printing. We offer both digital and offset printing. Given enough time, we always choose offset printing, but sometimes digital will do just fine and we will let you know if it will not.

(1) All monitors display colors using RGB colors (red, green, blue). Meanwhile, all printing presses print full-color images using other colors; the CMYK colors (cyan, cyan, yellow and black). The RGB color spectrum is larger than the CMYK color spectrum. As such, it is possible to create colors in RGB that you cannot make in CMYK. These colors are said to be "outside the CMYK color gamut". So if you are working in an photo editing program such as Adobe Photoshop, and are working in RGB mode, you can create colors that look great on your monitor, but are nonetheless impossible to print. This is because before a file can be printed on an offset press it must be converted to CMYK. If your image editing program has a "CMYK Preview" option, you should always work in that mode to allow you to gage the limitations of the CMYK color gamut. Otherwise, you should always work in CMYK mode.

(2) Let's assume that the file you created in Photoshop is in CMYK mode. First, your monitor is still using RGB colors to display the CMYK colors. This is the first limitation. Secondly, your monitor's calibration affects what you see on your screen and as such, colors on the printed card may vary from what you see on your screen. If your monitor is not calibrated, and 90% of the time consumer monitors are not calibrated, your artwork will look different than it would on a calibrated monitor. Because our printing is run in accordance to SWOP standards, printed pieces usually represent truer colors.

Please note that your monitor's calibration affects what you see on your screen. Colors viewed on computer monitors may vary significantly from the appearance of the final printed piece. DO NOT TRUST the colors on your monitor unless you have a monitor that has been accurately calibrated to SWOP standards.

Colors displayed on your computer screen do not always match the colors on your printed output. DO NOT trust your monitor!

Why would the color on your monitor and the color on the actual flyers vary? Simply because they use different methods for creating color. There are differences between what you see on your computer screen and the output of your color printer. In some cases they can be quite different. As a result, producing attractive printed documents involves compensating for these differences.

Color displayed on your computer monitor is created by projected or additive light. Red, Green, and Blue lights (hence the term RGB) are projected in differing strengths to form various color combinations. White results from combining Red, Green and Blue at full strength.

Printed color, however, is reflected or subtractive color. The printed inks absorb (subtract) certain colors from the visible light spectrum -- what you see is actually the light which is reflected off the printed matter (paper and inks). Printed color is referred to as CMYK color because Cyan, Magenta, Yellow and blacK inks are used to created the colors. (In theory, Black would result from printing Cyan, Magenta and Yellow at full strength. A true black ink, however, is often added to provide stronger solid blacks.)

As a result of these different methods for creating color, color mismatches often occur between monitors and printers. The range of color which can be produced on a monitor differs from that of a printer -- both devices produce some colors which the other cannot. Further problems occur because computer monitors are rarely calibrated to any standard settings and their colors shift as they age.

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

300 dpi (dots per inch) is the resolution of the output PDF file.

We use offset printing, which provides the highest quality of print material for both text and images.

Products

The site currently supports eight major and popular print products as listed. We are shortly going to introduce more products like logos/mailing labels, vinyl stickers, catalogs, banners, calendars, door hangers and raised ink cards.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m2 or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

Shipping

When placing an order be sure to plan out your time schedule for production and delivery. After your order is placed our shipping department has begun planning out your order with our shipping partner. Shipping changes take time and are costly. If you need to change any part of your shipping order (turnaround, destination address, etc.) after your order has already been placed, there will be a RM30 service fee.

No. Our turnaround time is measured as the time needed for us to complete your job and have it ready for you to either pickup, or send by courier. It is the amount of time it will take for your job to be completed and it starts when you give us your approval to print along with payment information. Shipping times are in addition to the turnaround times posted on our website.